While reviewing the consent agenda, the council discussed a contract extension for an outsourced alarm service vendor that has generated widespread customer service complaints. To accelerate the process of bringing these services back in-house, a council member requested that the city manager explore using a supplemental budget to fund the necessary internal staff before the next biennial budget. The city manager agreed to evaluate if internal capacity and funding could be adjusted to expedite the transition away from the vendor.
Cross_cutting
Vancouver City Council · Jun 15, 2026 · 1:55–2:13 · Watch on CVTV ↗
Keywords: supplemental budget consent agenda
What was said
0:55 - Paulson, oh, sorry, Hanson and Paulson. All those in favor say aye. - Aye. - Opposed? Thank you very much. Motion passes. This brings us into community communication. Items on the consent agenda. We have Todd Boulanger and Serena Lucy, please. Join us right up here.
1:25 (papers rustling) - Todd, go ahead. - Oh, okay. - Go ahead. - Yes, thank you, Mayor. Good night or good evening. Todd Boulanger. - There you go. - Thank you. This is Todd Boulanger, Carter Park neighborhood. I'm here for the Cry Wolf consent agenda item. It's a long story. A partner of mine is an alarm service recipient and they started getting very odd billings and I've submitted hard copies to the clerk for distribution to all of you and you can see how odd the Cry Wolf building practices.
2:24 She got a 60 day notice, then a 90, then a 30. They forgot to invoice her and so really this is a story about small business owners getting potentially threatening billings in the mail, not having a process and then not knowing who to communicate to. You've outsourced this service to an entity in another city who doesn't have a very good bedside manner, shall I say? And when she went initially to pay the fines, she went to city hall like she used to do for any other service, parking and other fees and she was not met with very customer service oriented interactions downstairs.
Evidence (1 match)
cross_cutting keyword 1:55–2:13 supplemental budget, consent agenda
right up here. (papers rustling) - Todd, go ahead. - Oh, okay. - Go ahead. - Yes, thank you, Mayor. Good night or good evening. Todd Boulanger. - There you go. - Thank you. This is Todd Boulanger, Carter Park neighborhood. I'm here for the Cry Wolf consent agenda item. It's a long story. A partner of mine is an alarm service recipient and they started getting very odd billings and I've submitted hard copies to the clerk for distribution to all of you and you can see how odd the Cry Wolf buildin